Working together.
A clear scope before work begins.
This page explains how we work. Your written project agreement sets out the specific scope, deliverables, schedule and costs before work begins.
Who you are working with
DESGN DEPT is the trading name of Karma Pierrel, a sole trader. Business correspondence address: 10 Wakerley Drive, Peterborough, PE2 7WF, United Kingdom.
Website scope
The current introductory offer is £595 for 1–5 standard informational pages, £1,095 for 6–15 pages, and an individual quote for custom work. DESGN DEPT is not VAT registered; no VAT is added to these prices.
The base scope includes responsive implementation, a standard enquiry form, foundational search setup, light editing of customer-supplied copy and two revision rounds. Ecommerce, complex booking, integrations, substantial copywriting and redesigns require a separate quote.
Before payment, we provide a written proposal listing the pages, features, deliverables, exclusions, price and estimated schedule. An enquiry alone does not book a project. Work begins after the agreement is accepted, the first payment is received and the required content is available.
Content and revisions
You supply the text and images for the agreed pages and confirm that you have permission to use them. You review names, contact details, prices and other business information before launch.
A revision round is one consolidated list of changes to the agreed design and content. Two rounds are included. Additional pages, new features or a different design direction are quoted separately and only started after you approve the additional cost and timing. Corrections needed to meet the agreed scope do not use up a revision round.
Payments and timing
The payment schedule is 50% to begin and 50% before launch. Start dates and delivery schedules will be agreed for each project. Cancellation and delay arrangements are set out below.
We provide a review version before requesting the final payment. Launch follows your written approval and receipt of the balance. If content or feedback is delayed, we agree a revised schedule; silence is not treated as approval. Any proposed pause or restart cost must be explained and agreed in writing.
Cancelling a project
You can ask to cancel by emailing hello@desgndept.com. We charge only for work completed and third-party costs you authorised that cannot be recovered. The proposal will set out the stages or rates used to calculate this, within the approved total. We provide an itemised statement, credit payments already made and return any unused balance within 14 days of agreeing the settlement. The first payment is not automatically non-refundable.
If we cannot complete the project, we discuss a handover of completed work and refund payments for work not delivered. Any statutory rights remain unaffected. These offers are intended for business websites; if you are buying mainly for personal use, we will provide the applicable consumer information and cancellation arrangements before you commit.
Hosting and care
Optional hosting and care is £45 per month, separate from the build. The allowance is up to 30 minutes of small content edits each month, without rollover. Domain registration and business email are separate.
The service runs monthly, paid in advance, with no minimum annual commitment. It covers hosting, SSL, uptime monitoring, recoverable website copies and small edits to existing content. New pages, redesigns, integrations and ongoing SEO campaigns are quoted separately. Third-party subscriptions and their renewal prices are listed before you commit.
Support is available Monday to Friday, excluding UK bank holidays, with an initial response within two working days. This is a response target, not a guaranteed resolution time or a 24-hour emergency service. Your care agreement specifies backup frequency, retention and restore arrangements before the service begins.
You can end care by email before the next renewal. We confirm the final service date and arrange a copy of your website and the access you need to move it. Hosting ends on that agreed date, so replacement hosting must be in place to avoid downtime. We do not automatically renew third-party services after cancellation. Any separately charged migration work needs your approval first.
Ownership and handover
Our agreement transfers our rights in the original, project-specific design and code to you after full payment, through a written assignment signed by DESGN DEPT. Your existing content remains yours. Reusable tools and pre-existing components remain with their owners, with a continuing licence for you and your chosen provider to operate, maintain and modify the delivered website.
Fonts, stock images, open-source libraries and other third-party materials remain subject to their own licences. We identify these and any ongoing costs in the handover. You receive the agreed website files and relevant account access; buying care is optional. Domains registered for you should be held in your name.
After launch
You have a 30-day period after launch to report implementation faults against the agreed scope for correction without an extra charge. This is separate from new content requests and does not limit any rights you otherwise have. Search rankings, indexing, AI citations and numbers of enquiries cannot be guaranteed.
If something is wrong, email hello@desgndept.com with the page and a description of the problem so we can investigate and agree the next step.